Nada 
Left battery unplugged for a couple mins and nothing.
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Try the reverse situation by removing the battery while powering the Librem 14 via AC or USB PD.
To confirm: Unplug battery and try to power on Via USB-C or AC?
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Yes, we need to know if the battery is the cause of the issue or not.
okay.
Tried powering on via USB-C … Nothing. Don’t have AC brick with my at the moment to test.
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Okay, once you have access to the AC power adapter, test it against the Librem 14 and let us know the results.
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Interesting thing i discovered… upon inspection one of the cells is bloated so… battery looks more like a probability?
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Maybe, in that case the battery should remain separated until you know whether or not the AC power adapter works with the Librem 14. Once we have those results, I can suggest a plan of action for your circumstances at that point.
Can do!! Thank you so much for your help on this! Always nice to have a second brain working on HW issues!!
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Morning!
Tested with battery unplugged and AC brick plugged in. No screen. It does look like its trying to power on, just the display is black.
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Without battery plugged-in it can boot 30 sec after pushing the power button. Also try switching sides of USB-C if you use it for power.
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Tried both USB-C and AC Power brick… nothing…
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Yea, will the all the troubleshooting… no display
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Whats the best way to go about contacting purism for a repair?
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Via email:
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Thank you for all you help!!
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How long does it usually take for Purism to reply to a support request like this?
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Longer than you will want.
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Normally under 6 hours, but current circumstances are different:
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Ahh good to know!! Thank you once again! Yea normally things are pretty fast, but hey, sometimes that IT Ticket wave will be big!
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