L14 - Display is Black (Not booting)

[FranklyFlawless]

@Muadi

How long does it usually take for Purism to reply to a support request like this?

Normally under 6 hours, but current circumstances are different:

@JCS

there is a significant (1-2 week) support ticket backlog that Purism is actively addressing while onboarding new support staff, composing new documentation to answer FAQs, and dedicating existing staff to manage during this transition. No one is being ignored - we’re just trying to catch up.