Libmtp error: Could not get file from device

Software PureOS
1

Operating system: pureos byzantium with gnome desktop ( up to date , 1 uninstallable update (libglib2.0-bin) )
problem: -Connect android phone via usb port to device.
- Select option MTP.
- Can open internal storage and see the directories.
- Tried to open a photo, video get ‘libmtp error’.
-Tried to copy photo to documents folder get ‘libmtp error: Could not get file from device.’
- Tried other android phones and different usb cable same error.
Recently I installed mate desktop environment , noticed this error , installed gnome , removed mate desktop.

2

when i run sudo mtp-detect i get:
libmtp version: 1.1.17

Listing raw device(s)
Device 0 (VID=17ef and PID=7928) is a Lenovo A1000 Smartphone.
Found 1 device(s):
Lenovo: A1000 Smartphone (17ef:7928) @ bus 1, dev 4
Attempting to connect device(s)
error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device
Unable to open raw device 0
OK.

3

Do you have your phone set to allow file transfer via USB? Sometimes it sets itself to “charging only” and the computer can’t access it in that mode.

4

This issue doesn’t seem to be there now . can someone close this as irrelevant. I have no clue why it happened before.