First of all, thank you for your open feedback, which I do appreciate.
But I have a hard time to pinpoint the issues based on your description. For example you mention “fan running wild” and that you manually fixed this. How? Then we may find the root cause why you experienced and prevent others from experiencing the same. The only “wild fan” I am aware of is an issue after resume from RAM which only happens seldom. We are aware of this issue and still can not fully pin point its cause and thus can not yet fix it. As a work around suspending again usually helps.
Sound for videos died? What more exactly do you mean here? When did it happen and when did it stop again?
What “key associations” are you talking about? When did they go wrong and when did they work again?
Etc.
I am working on a Purism laptop (L13) since I joined Purism, I use PureOS and the only issue from the ones you describe that I also faced and still face is the seldom “fan at full speed on resume” problem.
If there are issues in PureOS please use the bug tracker of PureOS to report these so that we can address and fix them:
https://tracker.pureos.net/
If there are hardware problems with your laptop, and the display flicker you describe hints to be one, please get in touch with
support@puri.sm
so that we can address this as well.
Quality is important to us. We are working with and on our own products and try to address issues as quickly as we can. But we internally for sure do not see or find all issues that might be in our products and in all possible use cases. That’s why we need your feedback.
Thank you!
Cheers
nicole