I just got my Librem 14 yesterday and I immediately noticed this strange noise.
It sounds a bit like calling a fax machine or like a dial up modem. The sound character is changing rapidly over time and it is super annoying. I can hear it clearly with the window open and street noise outside.
I wrote the support, and sent some sound files I recorded. Here is what I got as a response.
“Are you sure it is that loud? I will forward to our engineer and ask for advice, stand-by please.”
After complaining that this is really not normal I got the following response.
“Our engineer checked the files you sent. Her opinion is that this is no louder than usually is. So as far as your device is about, we believe it is operating normally. We did all we could in software to reduce this noise, and we will work with manufacturer to see what can be changed in design to further reduce it. Any way it does not affect functionality.”
I cannot understand how you can ship a product like that, in case it is really the same for every unit shipped. Yes, it may not affect functionality on a technical level, but if I cannot use it without freaking out by that crazy loud noise it is affecting me.
I really would not mind a louder normal fan noise, that is tolerable. But high frequency noises constantly changing in tonality is really unbearable.