The battery in my Librem 14 has died. Support were quite responsive, asking me to try a few troubleshooting steps.
Since the last troubleshooting step (the result of which I believe should be a replacement battery) Purism support have not responded. The last email I received was 20th Jan 2022. I have sent three emails since, with no further responses.
This is terrible support. I know support queries should not be made here, but if support via correct channels results in no support, what am I to do?
Anyone?