Librem 14 battery dead - support have stopped responding

Hardware
1

The battery in my Librem 14 has died. Support were quite responsive, asking me to try a few troubleshooting steps.

Since the last troubleshooting step (the result of which I believe should be a replacement battery) Purism support have not responded. The last email I received was 20th Jan 2022. I have sent three emails since, with no further responses.

This is terrible support. I know support queries should not be made here, but if support via correct channels results in no support, what am I to do?

Anyone?

1 Like
2

This does not sound correct, what is your email please, I will check (please send a PM, don’t reveal your email address in public). Also, have you contacted support@puri.sm or some other address?

1 Like
3

Also check your junk/spam folder.

1 Like
4

My initial email was sent to support@puri.sm, and subsequent emails were directly with a member of Purism staff.

I’ll send a PM now, thanks.