This seems like a firmware/software/settings issue, rather than a hardware issue, doesn’t it? The operating system is not attempting to charge the battery.
If the operating system were saying “battery charging” but the battery wasn’t charging, then I’d think it was an issue with the physical battery.
Any time I leave the power plugged in while the Librem 14 is powered down, I hear a constant high pitched “wheeeeeee” sound. (It has always done this, since the first day I owned it).
I’ll let it sit for a while and see if it charges.