Hello, this morning I started doing work on my laptop and noticed that even though I had the barrel jack charger plugged in, the laptop was still discharging. The battery was below the charge start threshold and I tried making the threshold below the current battery and then higher than the battery to force it to charge but that didn’t work. I have spent some time scouring the internet for similar problems and tried a few solutions, but nothing has worked. The charging worked fine last night, but just randomly stopped this morning even though I didn’t change anything. I tried updating the EC too and am now on the latest version, but I still have the problem.
This is why I think the charger is just not detected. (I ran this while the charger was plugged in):
user@host:~$ upower -i /org/freedesktop/UPower/devices/line_power_AC
native-path: AC
power supply: yes
updated: Wed 21 Jun 2023 12:39:35 PM MDT (1492 seconds ago)
has history: no
has statistics: no
line-power
warning-level: none
online: no
icon-name: ‘ac-adapter-symbolic’
Any help is much appreciated and just let me know if you need more information, thank you!
This was a hardware issue present on my laptop, that other people also ran into. Use your warranty (Purism or credit card) if available. Could also be potentially fixed with solder.
I believe my warranty has expired and I would love to avoid shipping it off either way. Is there a way I can check to make sure it’s a hardware issue? Like any visible signs for a non hardware-savy person?
I would reset the BIOS… First unplug power, then unscrew the bottom of the laptop. Located the CMOS battery and disconnect it from the motherboard. Wait a couple minutes and plug back in.
Mind you if you have Pureboot it might reset something so you would have to reconfigure some settings.
I just ran into this issue as well last week. There is a CMOS battery in addition to the main laptop battery. I tried fully disconnecting both, but in my case, it did not work. I contacted support and sent my laptop back to Purism for service.