Hello so I just got the Librem 15 a few hours ago and after booting it up the first time, I went to do a re-boot and upon rebooting, I got the error with LUKS unable to decrypt the disk and an “unkown system error”.
I have attempted to do a Factory reset and follow the prompts, with my Librem Key USB and Librem Vault USB inserted, even after completion I still cannot log into my laptop.
What are the exact steps, including menu choices, etc. that I need to complete.
@Noah did you do everything that’s written in the dokumentation during the first boot?
Otherwise you might need to reinstall PureOS since afaik that results in a nonrecoverable fault if you didn’t set the LUKS password for example.
You might also write to support@puri.sm as explained in the thread in this forum.
They might know more about your system and might be able to help you recover it.
I hope you get to enjoy your laptop after this problem is resolved.