Spontaneous shutdown only occurs when running on battery only. Symptoms:
- Laptop plugged in, will sometimes show 100% charged.
- Upon unplug, battery immediately shows a reduction - sometimes 92%, sometimes less.
- When apparently charging, in many cases will never get to 100%.
- When running unplugged, will spontaneously power off anywhere between 30% and 75% power remaining.
- Laptop runs uninterrupted when on main power.
It certainly does appear like a faulty battery. When recently discussing with Support, I point to a 2014 MacBook Pro I have which holds a charge extremely well.
I suppose things can happen with batteries (that’s why they aren’t covered after the 1st year under the 3-year warranty I bought with the laptop) so not unheard of to have a flawed battery, but still problematic that replacements have disappeared. Perhaps it points to a design flaw and the batteries are no longer made, by anyone, for this reason? Unclear, but now I have an expensive laptop that has become something of a desktop machine. I hope Purism can find a supplier or come up with a plan to help customers like me. I know these batteries were used in some Dell systems too, so not just a Purism thing.
Maybe a Purism trade-up program or somethign with special considerations for this?