Librem 15 V4 Laptop Not Turning On or Charging - Need advice

Hardware Librem 13/15
1

Hi all,

I have sent a ticket (#6367) to Purism but since they’re experiencing an email backlog I thought I’d come here to ask for support.

My Librem 15 V4 laptop suddenly turned off and no longer turns back on or charges (no light indication).

I have taken out the battery and then put it back in. No changes. No signs of damage on the battery.

I used my partners charging cord (he has the same laptop) to make sure it wasn’t a damaged cord but it isn’t. My partner is wary about me taking out his laptops battery and putting it in mine to see if it works due to the possibility of things resetting or doing some damage of some kind on his laptop. What does happen if you take out the battery on a working laptop?

I was under the impression that the laptop could continue to be powered even without a battery, am I mistaken about this? If not, what other causes could this possibly be and should I take it into a local computer repair shop?

The laptop is about four and a half years old.

Should I purchase a new battery? I am from Australia so I would have to consider getting one outside of the Purism brand. Not really sure where to start if so. I guess I could look at the specs on the battery and go from there?

Any advice is greatly appreciated.

Thanks guys.

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2

Assuming your AC charger (with barrel connector) is fine, your laptop should be able boot without any battery at all. Have you tried removing your battery and running off the AC charger only???

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3

Yes, I have tried removing the battery and running off the AC charger only but to no avail.

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4

Nothing if it is connected to AC power.

Up to you.

5

Probably not. Not if it won’t run on AC.

If you are messing around with batteries then I would recommend shutting down and disconnecting from AC power before removing or inserting a battery.

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