You’ve moved your point of focus to me personally, instead of requesting the company to answer my query of why the shipping estimate has not been updated?
Very well, because this was the latest post prior to me purchasing.
By moving my topic on a forum that is hosted by Purism you represent Purism. How is that not clear?
So you admit there is no consistency within your moving of topics? Both full of personal opinions, but that one is able to be seen by the public. Despite this one more likely being in the public’s interest.
I have tried and it turns out the information I provided may have been incorrect. How do you think I received the initial email?
As it has begun, I’ll leave everyone this from my initial post on this thread. Arguing on opinions is a waste of time.
It’s not true - and that gives the claim a lack of clarity.
But I hope there was just a stuff-up with your order and it will now soon be winging its way to you - and then you can enjoy your phone and if there’s something that the community can actually help you with then maybe that will happen.
They sent you an email, “updating the shipping estimate” is literally what they did. As for the “why”, have you asked them about it?
The “latest post prior to you purchasing” only says
We have completed the process of rounding up components for Librem 5 USA and once everything has arrived we hope to start production of the Librem 5 USA PCBA in April. We will also continue to ship through our Librem 5 backlog in April and hope to provide an update on the next round of Librem 5 shipments.
It does not even estimate a date, it only hopes “to start production of the Librem 5 USA PCBA in April”…
The more I read about your story the less convincing your resentment appears to me – but I am only a random reader.
UPDATE:
It appears I may have been accidentally provided incorrect information from a customer service representative.
I have removed all posts from external forums as if this is a mistake from a representative, the last thing I want to do is for them to suffer repercussions. I have no issues with them and do not want to negatively affect their employment for a mistake. Despite what it may appear as, I do not want any of this to negatively impact a specific individual. My main concern is that people who are ordering the phones are not being provided the correct estimated shipping times, upfront. This is an issue with Purism the body itself and not any individual employee.
My disagreement is with Purism itself, not the customer service representative.
My post in here and on the Purism subreddit will remain until the expected shipping date situation is elaborated on, as that is my main point of contention and despite them providing me the incorrect details mistakenly, I have not been provided accurate details as of yet.
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So now you have even got an answer about why it was the right decision to make this conversation private…
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Please remove the inaccurate details. We all want transparency right?
What inaccurate information? I said it appears, that’s not confirmed. If you read the last sentence of the comment you just quoted, you would understand.
Everything I have stated up until this point is accurate.
The shitstorm you initiated on an external site. To me it seems like your practice is maliciously or negligently baiting…
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You should just add an update in the original post explaining what happened.
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Ah right, good suggestion. Thank you.
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I have to wonder, though: was the Round Table category deliberately created to be non-public, or is it just an accident that it ended up that way? Perhaps it was added after the forum had existed for a while and ended up with different settings applied. I can’t think of any reason why it would be hidden, while all the other categories (which can be equally full of criticism, by the way) are not.
Maybe Purism should just bring that category in line with the others at this point…? @joao.azevedo, @mladen comments?
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almost seems to make more sense that the round table would be the only public category, and the rest hidden from non members, but just me thinking out loud, as it were.
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Round Table is the category for free discussion, not necessarily relevant to Purism. I think it’s perfectly fine to make it hidden, because this is a Purism forum, not general forum for all discussions in the world.
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Not at all.
Imagine a post that says: I am trying to do X on Purism device Y but I can’t work it out
and a response helpfully comes back: Here is what you need to do, with correct, detailed instructions
and the OP tries it and it works and the OP marks it as Solution.
Now imagine that 7 months later another customer has the exact same problem and successfully uses the exact same solution. How is it helpful for the second customer that the customer would have to create a forum account just to read and apply a solution?
I know that some companies work that way - so that they can better get their hooks into their customers i.e. you must create an account in order to get any kind of support. I commend Purism for not taking that approach.
I’m happy for Round Table to remain visible only to people with accounts. However it should always be remembered that
- that restricted visibility is an illusion of privacy - there is no control over who can create an account and trawl (read-only, lurker) through all the Round Table discussion
- nothing that you say in either Round Table or in another category can ever be taken back - the internet remembers - so if you don’t want the comment preserved for posterity, possibly to come back and bite you in the future, don’t make the comment
But my post is directed towards people who have not yet become part of the community as they have not yet ordered a Purism device.
You’re hiding my post from the the demographic it’s targeted at, despite other posts very similar to mine being allowed to be seen by the public.
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Nah. That is not necessary at all. Anyone can create an account for the forum regardless of whether they have ordered or will ever order. For example, in order to ask a pre-sales question (via the forum) a person would have to create a forum account. Having received the answer, possibly with discussion back and forth and input from other forum participants, the person might decide not to proceed to purchase.
Some people have joined, openly saying that they can’t afford Purism’s products but they are still supportive of the idea and still interested.
This is the only company I have ever seen where I must create an account on their website to see an accurate shipping date.
People will find the Librem 5 USA order page, see 6 - 8 weeks shipping time and expect in within 6 to 8 weeks.
Then they’ll ask for a refund when it’s been 20 weeks without their phone and Purism will advise that it’s against their refund policy.
I have created a post advising a true expectation of the shipping time, and you have hidden it from the public’s eye, despite the inaccurate shipping estimate being available to all who click on the link (the public).
Irvine, I understand you do not work for Purism, but you represent them. You have just metaphorically swept this entire concern ‘under the rug’. No one has provided accurate details, no one has updated the expected shipping time on the order page, but now individuals are required to register to the forum to get an accurate shipping timeframe, despite them not knowing the shipping timeframe on the order page is not accurate.
I altered my original post yesterday to include ‘or negligently’, as it may have just been an oversight. But your actions post-edit have reaffirmed me that what you’re doing, is malicious by intent.
I will be escalating this further through the proper channels.
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Let me know when you find one. 
Seriously, there is significant uncertainty in the world at the moment as far as global logistics goes.
The order page says approximately so I would not take it as exact.
The last email (blog article) that I saw said 60 days.
So you keep saying.
There’s the problem. What you think is “true” is really only your opinion. Same for what I write.
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