Hi,
My Librem5 has started having issues with earphone jack. Sound comes from only one side. Where can I get the replacement earphone jack?
Thank you
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You probably need to Contact Purism.
I assume that you have done fault isolation e.g. tested the earphones with another device or e.g. tested another pair of known working earphones with the Librem 5.
I believe you can get that kind of symptom (with any analog stereo audio socket) if the plug is not quite pushed in all the way.
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Yes. I have checked. Thanks for the contact link.
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Have you also checked for pocket lint? I pulled a lot out of mine. Made me wish I had a cover on it when not in use.
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One thing you can do is get a small DAC and plug it into the USB port and it will give you a headphone jack. You can go bonkers in this department anywhere from a cheap DAC to the most expensive ones you can imagine. Most likely the sound quality will be much better as well.
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Only if it is detected by the device to begin with.
I had a Schiit Fulla DAC on my desktop for a few years. When i got the L5, I tried it and it worked fine… but I couldn’t listen to podcasts very long because of the battery drain and the USB port being used by the DAC instead of the charger.
When you query the USB devices from the command line, this DAC would proudly declare “I’m Fulla Schiit!”. Sadly, even though though the sound quality was great, it died. I guess it really was “Fulla Schiit”.
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@lwriemen I checked. Jack is clean.
@raenrfm Thank your suggestion. However, I would prefer a working earphone jack over a DAC carrying everywhere.
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It occurs to me also … this could be a settings problem. I haven’t studied the sound settings available on the Librem 5 in detail but I can imagine a range of settings that could cause such a symptom e.g. left/right balance pushed all the way to one side or e.g. other more complex changes.
And I guess fault isolation could in the extreme extend as far as verifying that you are not going deaf in one ear 
which you can easily test by rotating the earphones so that the left sound channel is presented to the right ear and vice versa.
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Out of curiosity, which did you check: the earbuds in a different device, or different earbuds in your Librem 5?
I have multiple Librem 5’s that I bought as backups for scratch parts in case Purism goes out of business. Each of them came with earbuds. I use the earbuds a lot, sometimes even not for the Librem 5. But one of the pairs stopped receiving audio into the right ear.
However, the pair of earbuds that broke and stopped receiving audio in the right ear has a weak connection and sometimes at certain angles the same earbuds go back to playing audio in both ears. So for example, if I plug them into my computer it might appear as if they were working based on how I was holding them. But the actual culprit is a loose cable inside the 3 part button on the earbuds that can raise and lower volume and such, right before it splits into the two wires for the two earpieces. I was actually able to tape the wire from one end of those buttons around in a strange configuration that seems to mysteriously reconnect the wires back up and get me full sound in both ears again while the tape holds.
Again, I know you said you were confident you don’t have an issue like that, but what you’re experiencing sounds eerily similar to me in the symptom even if you’re saying the cause is different.
Edit: Below is shown the tape, which somehow resolved the internally loose wire…
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