You are completely welcome to assist with this, but I’d recommend you go through official channels to volunteer (I’d suggest emailing volunteer@puri.sm) so that you have a more direct communication channel with staff.
Purism is evaluating the following customer service portals, but are open to alternatives:
- GitLab Service Desk feature
- People may send email to create tickets (Purism can add email aliases in LDAP for simpler addresses) and also manage tickets online
- Purism already maintains GitLab and there is no additional cost and effort for this
- Notification settings aren’t 100% ideal (no notification when the ticket is closed, unless someone “comments and closes” the issue)
- REI3 - Business ready applications
- https://osticket.com
- Znuny - Open Source Service Desk