Mic and camera don't work even though the killswitch is in the right position

Hi everyone!

I’m writing to you today because my microphone and my camera don’t seemed to be recognized by my librem, even though the killswitch is in the right position. I don’t know what to do and I can’t find any solution on the forum or online.
Can you help me please?

Thank you so much!

1 Like

I had a similar problem and it was due to a wire getting pulled/pinched in the display hinge. I actually just shipped it back to Purism to get if fixed.

If you have a model with the kill switches on the hinge try running watch -n .5 lsusb with the killswitches in the on position and slowly move the display from a partially closed position to fully open and back and look for a change in the output.

Of course, it could be something completely different, but it’s worth a shot!

@NeoJ, please contact support with as much info you can provide.