Mic and camera don't work even though the killswitch is in the right position


#1

Hi everyone!

I’m writing to you today because my microphone and my camera don’t seemed to be recognized by my librem, even though the killswitch is in the right position. I don’t know what to do and I can’t find any solution on the forum or online.
Can you help me please?

Thank you so much!
Margaux


#2

I had a similar problem and it was due to a wire getting pulled/pinched in the display hinge. I actually just shipped it back to Purism to get if fixed.

If you have a model with the kill switches on the hinge try running watch -n .5 lsusb with the killswitches in the on position and slowly move the display from a partially closed position to fully open and back and look for a change in the output.

Of course, it could be something completely different, but it’s worth a shot!


#3

@NeoJ, please contact support with as much info you can provide.