My L5 just arrived, and it looks like the bottom 2 screws fail

[FranklyFlawless]

Current usual response time is 1-2 weeks:

@JCS

there is a significant (1-2 week) support ticket backlog that Purism is actively addressing while onboarding new support staff, composing new documentation to answer FAQs, and dedicating existing staff to manage during this transition. No one is being ignored - we’re just trying to catch up.