My Purism mini V1 no longer displays the core boot prompt asking for my boot password.
I swapped my Bluetooth keyboard and mouse with USB, same result.
I switched monitor HD cables, same result. When I turn on power , only the right light turns on. Other than the LED, it’s a brick. I logged a support ticket, but no reply yet. Does anyone have debug ideas?
Definitely stick with the USB keyboard and mouse while you are having problems.
With a USB mouse, does the USB mouse have power?
What is the “right light”? Can you provide a photo? What are the other lights that are not on?
What do you mean by boot password? Do you mean the LUKS disk encryption password?
I uploaded two photos, front and bottom. Yes, I mean the LUKS disk encryption password. Additionally, I removed and plugged back in my one 16G DDR stick and the “ENVM” memory stick using the “tear down video information”. I assume NVM stands for Non-Volatile Memory, but not sure what “E” means. No change after plugging back in both memory sticks.
I logged a ticket a few weeks ago ( #6140 ) no response except for auto reply. Does anyone know how long until someone who works are Purism usually replies?
