My package is not being shipped

I ordered my Purism Librem 5 with a bunch of other stuff for a total of 1249.18 USD on 5. February 2025, and the order has still not been shipped (today is 10. April 2025).

I have sent them multiple emails, but still haven’t received any news or update from the company yet - it’s just marked as Not Shipped.

When can I expect to have it shipped?

Who do I contact to get this sorted out?

I live in the Faroe Islands.

1 Like

You may need an escalation from @JCS.

1 Like

How do I get an escalation?

1 Like

My previous post asked for one for you (by tagging in JCS).

2 Likes