My phone still not working

[irvinewade]

@Sharon

It does not in any way perform or do what the ads suggested.

Except that it does. Yours doesn’t, apparently.

[Sharon]

@irvinewade

When you reflash the Librem 5, you are removing everything on the disk and reestablishing everything on the disk: kernel and everything else that is on the disk.

Thanks. Then no use holding on to the RMA.

Can Chat(ty) be uninstalled and re-installed?

Too, I know the camera was update recently with a close resemblance to auto-set light, focus etcetera. Can that update be installed? I’ve sort of been waiting for some update, and they come, but the camera needs manual setting using micro-sliders that don’t slide very well.

Thanks - for a while there, I thought you were afraid of ghosts.
~s

[Sharon]

@irvinewade

@Sharon

It does not in any way perform or do what the ads suggested.

Except that it does. Yours doesn’t, apparently.

Sorry to disagree, but it’s not a device that any kid could use, not without learning commands and I note there are terms “will be” meaning one day, not today. Too, “…will include non-soldered, easily serviceable batteries that you can order.” it is missing ‘but only in the USA’. “Real Convergence”. Nope. The OS doesn’t even recognize the dock it sells! And it’s not that easy to ‘converge’.
and “Vivante GC7000Lite GPU in the Librem 5 provides a lot of 3D”.
Now that I see it, maybe this L5 has a different GPU because even 2024 chokes when reaching 1024. And it’s not even 3D.

Too, " This phone was made with you in mind". If it was made for me,. I wouldn’t have to learn various command lines, and at most times, typing on a psycho-tap mini-keypad.

Art one time, the phone was really coming along. Camera mediocre but automated settings were nice. Text with Pics was great. Voice, well I still think it’s encrypted (N/C for sarcasm)

@irvinewade

apparently.

Now, after the successful flash, it’s a home for Murphy to practice on.
~s
All I type is My opinion based on My experiences.

[amarok]

@Sharon

Can Chat(ty) be uninstalled and re-installed?

Step 1 (Choose either Option 1 only, or Option 2 or Option 3 followed by Step 2.)

• Option 1: sudo apt install --reinstall chatty
  (This reinstalls the application over the existing install. If this doesn’t correct the issues, then go to Option 2 or Option 3, followed by Step 2.)

• Or…

• Option 2: sudo apt remove chatty
  (This removes the application, but leaves your configuration files and message history, I think. Someone else here, please confirm.)

• Or…

• Option 3: sudo apt purge chatty
  (This removes the application, your existing configurations, and your message history, I think.)

• Then…

Step 2
sudo apt install chatty

@Sharon

I know the camera was update recently with a close resemblance to auto-set light, focus etcetera. Can that update be installed? I’ve sort of been waiting for some update, and they come, but the camera needs manual setting using micro-sliders that don’t slide very well.

The camera should not be in that state if you applied all the waiting updates after your successful reflash, but here ya go:

The camera package is called millipixels, so…

sudo apt install --reinstall millipixels

If you want to purge the entire thing first, and then reinstall, it’s:
sudo apt purge millipixels
sudo apt install millipixels

Note: If anything goes wrong, you’ll probably have to reflash again.

EDIT: And obviously, it’s necessary to always keep the system updated, either by using the button in the PureOS Software app, or by running sudo apt update followed by sudo apt upgrade, as well as flatpak update.

[amarok]

@Sharon

Then no use holding on to the RMA.

I don’t see the logic here. The RMA is to get your L5 “fixed.” Hopefully, anyway.

By the way, what is the output of uname -r? It should return this kernel:

6.6.0-1-librem5

[amarok]

@Sharon

The selection of Puri programs (Shop, Store one of those) is minuscule, when and if the site loads.

True; the official, curated list is short. But there are many more applications from the main PureOS repo that you can find by using the magifying glass/search button. There are quite a few of those, especially flatpaks, that do in fact adapt to the mobile screen and UI. It’s trial and error, I’m afraid, unless they’re marked as performant on mobile. I, and others, have discovered and tested many of them here: List of Apps that fit and function well [Post them here.]

[ASwyD2]

@Sharon

Then no use holding on to the RMA.

Well if the problem is hardware, not software then you won’t be able to fix it

@Sharon

so what can RMA do we didn’t already do?

Again, hardware.

[Sharon]

@amarok

I don’t see the logic here. The RMA is to get your L5 “fixed.” Hopefully, anyway.

You and others helped to do a successful flash. I see that flashing includes the kernel so what can RMA do we didn’t already do.:
I must put the blame of the still-no-more texts with pictures on the carrier.
Addendum to that, I’ll get a text telling me that I received a message but that it that it “expired” sent to me @ 1:41 “expired” at 1:41. Other times it will show a hour or 2 before it expired.

I get a ride this coming Saturday and I’m taking the phone to the carrier’s resellers (kiosk).

@amarok

By the way, what is the output of uname -r? It should return this kernel:
6.6.0-1-librem5

Yes it is “6.6.0-1-librem5”
That to me means the flash was successful.
The failed flashes were due in part to my not ensuring I had everything up to date - i.e. 2 Ambers updated to Byzantium, a “uuu” in place and solidly attached with a stable cord, plus the loose female connector at the L5 (not certain of it).

The carrier, you may remember, changed their -stuff- in February. But I still got pics w/ text for a short while. Their suggested settings APN etctera don’t work nor the old setup.
They did say, any device 6 years or older may not function. If memory serves; mobile or another chip(?) is 10 years old.

stat / | awk ‘/Birth: /{print $2 " " substr($3,1,5)}’

says Linux was installed on June 22, 2023 but we just flashed successfully so it’s not quite a year yet.

Hmmm.
~s

[amarok]

The command stat / | awk '/Birth: /{print $2 " " substr($3,1,5)}' returns 2022-02-07 18:02 for me, which is when I flashed byzantium.

[Sharon]

And mine was installed on April 29, 2024 but says “June 22, 2023” Maybe that was the ‘Best before date’ That would explain everything.

[JCS]

I have been away on travel for a couple weeks and am catching up on a mountain of emails/notifications/etc. I have pinged the support team to review your case and was informed that they will follow up later today.

[Sharon]

@ASwyD2

Again, hardware.

But we checked all of that. Maybe they have tools they can test all the hardware. They did say that if it’s hardware, there will be a cost - unknown. Maybe, I can convince myself to send it in. I’m still worried I wan’t get it back, in any shape, promised ETA’s fail.
It’s about trust and like I said, trust is earned and posts suggest it’s not on trusted side of the scale.
Still have to try FF’s USB trick.

Since my install date is one thing and the

@Sharon

stat / | awk ‘/Birth: /{print $2 " " substr($3,1,5)}’

gives another date, then RMA may be last move -

‘When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth.’… Arthur Conan Doyle

I’ll do the FF USB a try today.

~s

[Sharon]

@JCS

I have been away on travel for a couple weeks and am catching up

Yea! Now we’re cooking…
Welcome back

[amarok]

Out of curiosity, are the date, time, and time zone in the main Settings app correct?

[irvinewade]

@amarok

sudo apt remove

@amarok

sudo apt purge

Just a warning (for anyone) … when you do this, look carefully at what it says it might remove along with the one package that you are explicitly removing.

If the list of packages to remove is

• as long as your ARM, or
• contains any package that looks like removing it would be “badness”

then I would recommend NOT proceeding.

@Sharon

I must put the blame of the still-no-more texts with pictures on the carrier.

@Sharon

The carrier, you may remember, changed their -stuff- in February.

If this is your only problem then I think you are wasting your time.

Likely this simply won’t work until the Librem 5 grows the necessary support for whatever quirks this carrier is throwing up. That in turn might require troubleshooting from someone actually in Canada using that carrier.

So unless someone else using that carrier can confirm that MMS does actually work with that carrier with the Librem 5 … then you are really waiting until software development gets going again on the Librem 5. At a minimum you might be waiting until crimson is officially released so that you are at least running later versions of many packages.

@Sharon

any device 6 years or older may not function

Could be talking about VoLTE. In any case, almost certainly talking about mainstream spyphones. I’m sure your carrier knows too little about the Librem 5 to be making general pronouncements that will be useful to you.

(As far as I know, MMS is the one area that VoLTE is irrelevant to c.f. voice calls and SMS, because MMS has always used “LTE”.)

@Sharon

stat / | awk ‘/Birth: /{print $2 " " substr($3,1,5)}’

ls -ld --time=birth /

may be easier. Although I can’t see where that stat command came from or what it is going to show.

For me it gives a date in late 2023 (when I reflashed) but I don’t know whether that reflects

a) the date of reflash, or
b) the date that the downloaded disk image was built by Purism.

If you flash by downloading the latest build then the two dates will be about the same anyway.

[Sharon]

@amarok

are the date, time, and time zone in the main Settings app correct?

Yes, it is always one of the things I check first.
But thanks for reminding me.

@irvinewade

If this is your only problem then I think you are wasting your time.

No, it’s just a super duper main problem. Including the voice. I made received 2 call back testing it. Reminds me of the handshake with a dial-up modem @ 100 Baud.
The main reason for even having this is for sending receiving text with pics , and secondary a a phone. Were it the case, what would your boss say to you if you got hired and found out you’re the only in the chain that doesn’t have a “smart” phone - just 2 tin cans a long string. I guess one could tell the boss to wait, that in some time in the future, that sending and receiving site-reports with visuals might work with a antique - maybe “will”. "will as in the ads “will”.

@irvinewade

If this is your only problem

It’s not the only problem, but it’s why I ended up with L5; to communicate with others that use text with images on their phone.

HAL: Well, I don’t think there is any question about it. It can only be attributable to human error.

Reddit has some good ideas for normal phones, that might work with this.

It’s raining so I’m stuck indoors today - lucky Puri forums

Chat is weird so maybe I can find a better text w/ pics program.

On Saturday, I hope to hunt down a carrier that says they can make MMS work on their system.
~

[irvinewade]

@Sharon

I hope to hunt down a carrier that says they can make MMS work on their system.

OK, that’s a different direction to go in, which may bear fruit. No provider will have any idea whether their MMS will work with the Librem 5. I think you need to ask here for other Canadian Librem 5 users as to which providers have working MMS. Maybe if you ask nicely, @FranklyFlawless will test MMS with his provider.

[Sharon]

@irvinewade

ask here for other Canadian Librem 5 users as to which providers have working MMS. Maybe if you ask nicely, @FranklyFlawless will test MMS with his provider.

@FranklyFlawless Might I ask please as to what carrier you find supports the L5 MMS?

~s
p.s. You may PM or phone James - I think you have his number.
10:30 a.m. - 5:00 P.M. PDT

[FranklyFlawless]

I am confident Freedom Mobile supports MMS, but no one has recently sent me images, and I do not send images to anyone either. I do not have your or James’ phone number.

@FranklyFlawless

I have been getting nagging prompts whenever I exit Lockdown Mode about MMS messages not being received correctly, so I took the time to deal with it by configuring MMS on my Librem 5 USA:

1. Open Settings → Mobile Networks → Access Point Names, then add an access point with this name and APN:

MMS
mms.freedommobile.ca

2. Open Chats → Hamburger Menu → Preferences → SMS and MMS Settings, then under MMS Carrier Settings, input these values:

http://mms.freedommobile.ca
mms.freedommobile.ca
74.115.197.70

The MMS messages expired, so I do not actually know if they work or not.

[magician]

Has anyone gotten a carrier like Freedom mobile MMS working in Chatty without intervention? From what I’ve found online, this is the correct APN (perhaps entering :8080 as post after the IP address, I have tried both), but I have not been able to get it working. The only way seems to be to also create a MMS APN in Gnome Settings with the same info, manually switch to it from the internet APN (losing internet), send/receive your MMS (e.g. group chats), then manually switch back to the internet APN.

When I put my SIM into an Android, it seems to create these two APNs in the mobile network settings which seems unusual for a carrier. So I suppose the Android (or iOS) devices detect and incoming/outgoing MMS, switch automatically to this secondary mobile network APN to let it go through, then switch back.

In this case, it sounds like the phone software/modem firmware itself is what needs to be changed to facilitate this auto-switching, not the actual APN settings. @dos @nicole.faerber FYI, not sure if this is something in scope already for this edge case for some carriers to address