Need contact info

[drxray]

I have sent 3 e-mails to support@puri.sm and still no reply. Is there any other way to contact them?
I guess I will have to send a certified letter

thanks in advance

[irvinewade]

Try Purism channel on Matrix chat.

[amarok]

You could “@” Kyle Rankin here, or one of the other team members. You can even send one of them a direct message from your profile to theirs.

[fsflover]

Did you follow this guide?

How to properly send emails to Purism

Please note that our community forums are NOT meant for customer support! If you have a problem with your device bought from Purism (either hardware or software), a question about your order or a general question, or you simply want to give a feedback to Purism, how to proceed? Here is a short overview of how your email should look like and what to contain so that we can better respond to you. The team receives multiple thousands of emails per month on average and we do our best to reply in a t…

[Skalman]

You could join the Librem 5 chat room and ask a question there: https://developer.puri.sm/Librem5/Contact/Community.html#matrix-chat-rooms

[drxray]

I did follow the guide with my order number in the subject line. I used my registered email that is associated with my Purism account. The guide states responses are usually within 48 hours. It has been 3 weeks and nothing. I will PM Kyle to try to get a response why my e-mails go unanswered.

[mladen]

@drxray what email address you used to contact us? Write me a PM please.

[drxray]

I guess someone read my post and responded this morning. Thanks for all the help!

Might want to change the response time in the guide of 48 hours to 3 weeks