New Laptop Lot's of Issues

Hardware
1

I bought a Purism Laptop to use with Qubes OS. I’m using the Librem 15. First issue, which was undeniably bad manufacturing, was the laptop shipped with 5 screws completely stripped. . I had to use a reverse drill bit specialized for laptop screws just to get them out. One screw I couldn’t even get out, and just had to drill the head off. So immediately my impressions of this $1600 laptop are bad. Ignoring that, I tried to give it more of a chance. I realize this company specializes in security and open source all the way through the hardware.

I installed Qubes, a few issues, so it did not work out of the box. Eventually got it working fine. A day into it’s use, the trackpad is no longer recognized as connected. Is this a normal quality for a Purism laptop? I’m very disappointed.

2

Absolutely not, my librem worked fine out of the on both ubuntu and pureos (have not tried qube) have you sent an email to purism yet?

3

Why didn’t you directly return it? I wouldn’t have accepted a new system to look that way.

As for mine (Librem 13 v3): It came absolutely marvelous. Service and support also were great and fast. To cut long story short: I’m really happy i bought this laptop.

4

Because I bought it under alias, shipping alias, and with BTC that was mixed.