New librem 14 randomly freezes

Hello I just received the librem14 less than a week ago but it keeps randomly freezing even when doing lite tasks. I’ve tried updating the firmware and installing EC but keeps randomly freezing. Love the laptop but it’s very annoying to be just watching a YouTube video then all of sudden it will freeze.

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What operating system are you using?

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The default PureOs with pureboot

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Okay, try reinstalling PureOS.

Or do a Live Boot for testing purposes.

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Just reinstalled the OS and it’s froze 3 times since. It happens at random even when doing very simple work like browsing the web

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Are you using the laptop while plugged in, or on battery power?

When the laptop is unplugged

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Okay, I suggest reseating the RAM next. There is also another suggestion by someone else in a similar topic:

What are the steps I need to take to downgrade to firmware 29?

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@jonathon.hall