Recently the IRS announced a new facial recognition system that would require customers upload videos of themselves to access certain IRS services. Over the past couple weeks the system has faced backlash online, bi-partisan backlash in Congress, and a lot of media attention, and this week the IRS announced they were transitioning away from the facial recognition service. What lessons does the IRS’s about face teach us about the current state of privacy awareness among the general population and people’s power to change privacy policy, and what does it mean for the future?
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