Paid Extra while purchasing Librem14

[sol.dev]

Hi,
I made a purchase for Librem14 and paid extra in via crypto. The payment went through but it showed an error that I paid extra, how can I my ETH back.

[irvinewade]

support@puri.sm

[fsflover]

More precisely:

How to properly send emails to Purism

Please note that our community forums are NOT meant for customer support! If you have a problem with your device bought from Purism (either hardware or software), a question about your order or a general question, or you simply want to give a feedback to Purism, how to proceed? Here is a short overview of how your email should look like and what to contain so that we can better respond to you. The team receives multiple thousands of emails per month on average and we do our best to reply in a t…