while I really like the Librem13v3, I encounter some technical problems, This includes the known screen flickering issue (haven’t managed to fix that yet) and the keyboard recognizing pipe key issue (solved), occasionally it won’t boot on first try (no clue) and full disc encryption stopped recognizing the password at some point so I had to fully re-install PureOS without full disc encryption. However now I have encountered a problem that fundamentally stops me from using the laptop for its intended purposes.
Since evening Saturday/Sunday morning, a whole area of my keyboard stopped working. However, this problem starts after I enter my password in the log in screen. If I lock the computer / after it returns from sleep the problem persists in the log-in screen as well until reboot.
This makes me hope that this is a software issue (a hardware issue would be very bothersome as I’m located in Europe). The laptop has a German keyboard layout and was shipped in the end of 2018.
Underneath you can see the problem visualized, where “|” represents a key that is unresponsive. A special case is the “.” key as both the , and the . key return a “,”.
I hope that someone can help me with this issue, I’m a non-expert user who until recently used Windows-only, so please excuse me if I get some stuff wrong or don’t understand your response right away. I’ve tried browsing the forums and using the search function but couldn’t find a thread or solution for my problem.
I hope that someone can support me in this problem as I’m willing to use a laptop that takes some work to maintain and whatever but I also really need my laptop for work and so far this is the most severe issue I have in that regard.
Thank you in advance for your time and help
Update: I ended up re-installing PureOS and the problem is apparently solved. I still don’t know what the problem was but I assume it was some software problem and it seems to have been somehow connected to the accessibility features (see below).