Power Supply faulty / USB3 doesn’t work


#1

Been having problems with the power on my Librem. When left plugged in, but off, the following strange behaviour occurs:

Mouse remains on and powered up.

Battery, power and cable connection lights flash. Unit is not receiving power from the cable. If I power up, it runs in battery mode and does not charge, although sometimes I can get it to start charging again by powering down.

I’m really afraid that one of these times it will simply drain the battery completely and never charge again.

In possibly related news, the USB ports on the right side of the unit have never worked. Diagnostic software shows they are present, but voltage is zero. Plugging in a thumb drive or mouse has no effect.

I have not tested with a USB 3 device as I don’t have any. I thought USB 3 was supposed to automatically downgrade when necessary anyway.


#2

My USB 3 doesn’t work either. No Power at all. I hope somebody can help.