So when I run ‘sudo apt upgrade’ at the end of all the other stuff that comes up, I get this…and then run apt list --upgradable
The following packages have been kept back:
0 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
xxxx@xxxx:~$ apt list --upgradable
fwupd/byzantium 1.5.7-4pureos0.1 amd64 [upgradable from: 1.5.7-4]
N: There is 1 additional version. Please use the ‘-a’ switch to see it
Not sure I understand why it will not install? Is there something additional I need to do first?
Edit: FYI I cannot get the “contact us” on the Purism site for tech support to work on my L14, no matter what browser I use. It wants to open xdg.open and I click ok, and nothing happens.
I get that from time to time (and you and I are not the only ones). I don’t really understand the circumstances that lead to it. However there have been other discussions e.g. "apt upgrade" says "The following packages have been kept back" so a forum search may be in order.
I would always do
sudo apt update if I received the ‘kept back’ message, just in order to make sure that I was up to date with the package metadata.
Are you talking about the email links on this page: https://puri.sm/contact/ ?
They are all just “mailto:” links - so I guess that means that your browser and/or system are not configured to handle that type of link (which may be an intentional and valid decision on your part). Something has to handle such a link.
For me, from within the Firefox browser, clicking the link brings up a Thunderbird window. (Thunderbird had already been started by me anyway but this was a new window to compose a new email.) So I guess the first question would be … do you have Thunderbird installed?
Anyway, if you have any working email client installed then clicking the link for Technical support should be the same as just composing an email to
I did receive a response from support and advised that I should use
sudo apt total-upgrade
and that worked.
As for the email links I only use protonmail through a browser so that might be why it doesn’t know what to open.
Thanks. I was seeing the problem as well.