Purism Warranty Policy Doubtful Terms

I heard back from the team. The following warranty note:

warranty claim can be denied if the customer insists on returning a product with customization, such as stickers, privacy screen filters, etc, in a working state or undamaged, after the device was customized in a way that does not alter functionality thus haven’t invalidated point 3. (g)

DOES apply to:

  • returns for refund

DOES NOT apply to:

  • in-warranty RMA
  • out-of-warranty repair

I’ll file an issue to have this section adjusted for clarity.