Refund never comes, any idea how to chase?

This is a customer support issue but since it can’t be resolved by customer support I had to seek help here. I ordered the USA model 9 months ago and requested cancellation half a year ago and Purism accepted the request, but it was never processed. once a few months I will ask again and they will say it will be done in a few weeks, and now half a year has passed since they accepted a refund. It’s already past the time limit for a chargeback.


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If you can’t do a chargeback, just threaten legal action. Guessing that might work.