Hi, I work for an independent repair shop and one of our customers brought in his Librem 13 v3 with a broken DC jack to be fixed. Is there anywhere I could purchase a replacement part?
It’s the jack onboard the laptop, or the power adapter?
The power adapter can be bought at the link below, but you’re probably talking about the jack on the laptop, in which case, I have no idea.
Definitely the DC Jack, it’s completely destroyed.
I can’t quite make anything out in this picture, but maybe it will help you. Otherwise, probably need someone like
@mladen to answer (and emails are best for reaching the support team - these forums are primarily for community members)
Let’s say you have a problem (either hardware or software), a question about your order or a general question, or you simply want to give a feedback to Purism. How to proceed? Here is a short overview of how your email should look like and what to contain so that we can better respond to you. The team receives multiple thousands of emails per month on average and we do our best to reply in a timely manner.
When sending your first email about a particular subject, always creat…