Hi
I live in Austria(Europe) and thats where I would like my Librem 13 to be shipped to.
How long does shipping take?
How much does it cost and who pays it?
How does warrenty work? Who has to pay shipping in case warrenty?
Do you have any resellers in Austria?
Hi BadPractice!
I live in Austria(Europe) and thats where I would like my Librem 13 to be shipped to.
Yes, we know where Austria is, don’t worry. 
How long does shipping take?
To Austria: 6-10 business days (I used a calculator from here: https://wwwapps.ups.com/ctc/request)
How much does it cost and who pays it?
International shipping (via USPS Priority Mail Express Intl) costs $80 ($155 with insurance), and you are paying it.
How does warrenty work? Who has to pay shipping in case warrenty?
In case of a hardware failure, you send us laptop, we fix it and send you back. In this case we are paying the shipping.
Do you have any resellers in Austria?
We are negotiating a Europe reseller, but it won’t be up and running at least until the spring next year.
Importing to the UK, I found there was quite a long customs delay, apparently common with laptops (the shipping itself was only a few days). In particular, make sure there’s nothing in the shipping address that suggests you are importing as a company (unless you are!) as they may wait for EORI numbers and suchlike.
Hi! Is there any update on the resellers?
I am also from Austria and am looking to purchase the Librem 5 and possibly a laptop in the near future. However, I am hesitating because I don’t really know what customs issues I will face and what that would mean for me.
I found this page (https://puri.sm/german-linux-laptops/), but the buy link was broken (It would be essential for me to have a german keyboard).
Best regards!
In regards to the German keyboard you might have some issues atm.
Due to the corona virus stocks have been delayed and it’s a while before they get any more in. See here.
However in regards to postage and resellers I’m not, last time I checked it was still a while off, there must be some issues.
They are actively trying to get an EU (likely German) reseller, I’m pretty sure they have employees who live in Germany so it’s in their own interest. It’s just a case of time I guess.
Hope this helps .
Sid…