Suspending on Battery and Overheating Shutdowns

[FranklyFlawless]

@flanders51

I know this is a support issue but Purism is not really doing support right now, as far as I can tell. Is there a secret to getting them to respond that I am not aware of?

No secrets:

@FranklyFlawless

Mentions within the Getting ghosted by support thread are generally escalated. Outside of that thread, mentions are unreliable.

@irvinewade

After an appropriate amount of time, and assuming still no response, you can also try pinging @‌JCS to see whether he can follow up on your behalf.

@JCS

there is a significant (1-2 week) support ticket backlog that Purism is actively addressing while onboarding new support staff, composing new documentation to answer FAQs, and dedicating existing staff to manage during this transition. No one is being ignored - we’re just trying to catch up.