Template For Customer Service

Services
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Dear Valued Customer,

We are sorry you’re order hasn’t yet arrived in <days | months | years>. We’ve had a disruption in our <supply chain | employment> that has rendered us unable to complete your order at this time. We would like to assure you that we are working on delivering your order as soon as possible. Current estimate is:, based upon information from our suppliers.

Sincerely,
Purism Support

This would be nice to see weekly or semi-weekly on parts waiting many months on restock. Nobody likes to feel like they’ve been ignored/forgotten.

3 Likes
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Inconsistent grammar is not a good start for a template unless you are poking fun at phishing emails.

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:smile: especially the “Dear Valued Customer” part put me on notice immediately :smile:

Other than that, I do think that sending out this kind up updates regularly is a good idea. One thing I see people complain about in these forums is the lack of transparency. So thumbs up :+1: Although I do not think that support is reading this, so you might want to mail them with this suggestion.

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I think it should say:

<days> days, <months> months, &if years .gt. 0 <years> years.

Just pseudocode, don’t know how an if statement would really work.

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I don’t think that this will be feasible unless it is automated, and if it is automated, it doesn’t quite offer the same assurance that the order hasn’t been forgotten about.

1 Like