This call has been placed using our 3G network

Hardware Librem 5
1

Hi,

recently I started getting a warning that my calls are using the Fido 3G network when I make a call. The phone shows 4G at the top in the banner. The message goes on to say that they will be discontinuing 3G July 31st.

If I set the phone to 4G only I can neither make nor receive calls.

What need I do to keep using the phone after July 31st? Do I need to switch to another provider?

Does anyone have suggestions for BC Canada services?

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It’s because the call is using HSPA not LTE. All voice traffic is going to VoLTE or 5G now so that’s why you’re getting the warning. Until L5 gets a 5G modem but even then the networks will not certify the L5 on their networks. Your options are porting your cell number to a service like jmp.chat who offer SIP service, then just get a LTE data only account for your L5 and go that route. That’s what I’m going to do when the time comes.

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Do you have VoLTE switched on in the Mobile Settings BM818 Tool app? (It’s not clear from the OP.)

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Yes, I use Freedom Mobile.

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Also see: Rogers Canada No Go
(Since Fido “is” Rogers.)

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And: Canadian users - Rogers does not support VoLTE for Librem5

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I can’t find volte in the mobile settings.

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I meant to say in the BM818 Tool app. Sorry.
I’ve edited my previous comment.

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Thanks for the responses here. My apologies - I get sidetracked from time to time and only now came back to this.

So I installed the bm818-tool app and check the VoLTE enable check box. On exit I get:

$ bm818-tool
trying port /dev/ttyUSB2
trying port /dev/ttyUSB3
Can't get CBS status None
activating
Success

But I still get the message I am on 3G.

If I run it as root the app doesn’t launch.

@amarok - looking at the thread you posted : Rogers Canada No Go it seems I am simply SOL with Rogers/Fido.

@FranklyFlawless - I’ll try Freedom again. I did a year ago but for some reason I couldn’t sign up. I kept getting errors creating an account. I’ll call them and see what I can do. Does your L5 work OK there? How is the data? I have never been able to send images via SMS with Fido.

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I think it’s necessary to restart the phone after enabling VoLTE, but… yeah… Rogers. :roll_eyes:

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Yes, I do not use data, but it is possible to send images. Note that the Librem 5 on Freedom Mobile can only use either the cellular network or mobile data at any moment in time, not both at once:

I have not verified whether this situation has changed on Mobian ‘Bookworm’ yet.

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