Unable to complete factory reset?

[Emily]

On a reboot I got an error message indication compromise.

I have not updated the OS. So I’m assuming something was comprised. I tried to do a factory reset, using the .rom & pgp keys saved on the USB.

I get the error below:

I’ve checked the USB. The .rom & keys are there.

Please advise.

[taylor-williamc]

For immediate support, you probably want to email support@puri.sm

[kieran]

@Emily

I’ve checked the USB. The .rom & keys are there.

Is /boot there? What are you trying to boot from?

[joao.azevedo]

yes, please contact us at: support@puri.sm