“Please note that our community forums are NOT meant for customer support!”
I would just like to say here that I have found support very responsive when I submit requests in the way that they request (see below)
This this is probably TL;DR for most of you – the simple version is to email support@puri.sm with your order number in the subject line along with a short description of the problem, then a longer description in the body. I don’t think my response time has ever been longer than 12 hours.