I’ve been without use of my Librem 14 for well over a week now. Your policy states a target response time under 6 hours for hardware warranty issues, but for both my tickets (# 3081 and # 3279) it seems to have taken your agents between 1 and 6 days only for a simple and short reply ‒ there’s been n…

When can I expect to get my laptop back?

These forums are not intended for official support feedback, so the support team will continue to manage your case via the ticketing system. Feel free to ping me, however, if communication stalls out for an extended amount of time, and I will escalate.

I have been waiting for a week now on an email reply. where can I contact you?

[image] spAuA: where can I contact You can use a personal message in this forum or you can tag a person in your post. The former is probably more focused.

It appears that a support technician responded to you yesterday. Please let me know if you did not receive the email, and include your ticket number to ensure that we’re referencing the same ticket.

Very slow. I sent them at the end of last year, no responses for three of my tickets so far.

Contact - Purism user documentation

It is three new tickets from different topics. Thanks should have replied the first one. They did pretty fast early last year. That was I why I bought a second one. still no update as of today Feb 12, 2025 for my questions the liberty phone. The slow response only makes me feel not safe to buy the…

This thread has wrong title. Please replace “weeks” with “months”. My latest ticket number is more than 2 months old.

Waiting weeks for a response from Support

Hardware Librem 14

FranklyFlawless January 16, 2025, 3:49pm 24

Contact - Purism user documentation