What is purism thought process for not selling spare parts?

Sure. Here’s just one hit of many: https://www.survivalsuppliesaustralia.com.au/K-TOR-Pocket-Socket-USB-Hand-Crank-Power-Generator

NB: The 1A limit would mean a lot of cranking to get a full charge on the Librem 5 and you would probably want to charge with the phone powered off (if you are trying to charge the battery rather than operate the phone without a battery) but if it’s to save your life … :wink:

A small PV panel might be more pleasant, maybe a wearable, flexible panel.

Edit: I have a torch that operates like this and it is quite noisy. So if you are trying to crank in order to operate (not charge) and make a phone call then that could be a negative. For operation to access data it should be fine.

I also used to have one of those torches. It was marketed as a Soviet torch after the fall.

A better option might be an external battery bank that supports USB-C for supplying power and for being charged - and a crank with USB-C support.

Even without the crank, an external battery bank would solve the original problem.

Then there’s the new Apple self-repair service model:


With all due respect, and I truly mean it given your position and influence, this sounds to me like you are bending to the industry. Where there is a will, there is a way. You proved that with PureOS.

To be fair, I am new to this side of the market (privacy), so I don’t know the difference between my toes and my ears on some subjects. I am, however, an engineer who views such things with a degree of skepticism. I know you hire smart people. You wouldn’t be here speaking freely without these amazing people to support and protect you.

So I call “Cop-Out”. I’m still waiting on a shipping update on my phone (which I really really really hope is useful). Not asking for priority, just pointing out lack of feedback after 30+ days.

Own what you have control over. If you don’t want to admit anything, that’s cool. I get it, the masses don’t know the whole story. Just say we’re working on it, but at least try to give productive updates. "I heard you, we’re working on it the best we can. We are just as frustrated as you. "

If there are supply chain issues, then maybe your design was not ready for market and you need to shift some areas for vNext of your product(s).

Please forgive the armchair CEO here, but I truly hope you’re open for discussion and debate. The masses don’t know you’re pressures, so we assume a lot of details.


I hope this helps.

If one googles the part number stamped on the Librem 5 battery ( 1ICP10/57/53 ) one might be able to come up with the company that created the battery for Purism. But whatever the case, one can find alternate suppliers for those batteries. I’m in the US, but I get this ebay listing: https://www.ebay.com/itm/255420693224 from a maker “Cameron Sino” . I also got a general reseller: https://www.interlightus.com/light-bulb/WX-RS0X-3 . You can probably find a reseller in Europe.

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Although I asked this before, just so it’s not forgotten that there isn’t an answer yet, repeat: “ Hi. When do we get L5 repair parts available at the Purism store? ” I’d at least like to get an extra sim tray and a back cover or two - probably double on both. I’ll settle for stl-files for now, if actual parts are not available for a while as the phone becomes quickly unusable with out them (testing puts a lot of strain on them).

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@JR-Fi If I understand @Kyle_Rankin’s comments #7 and #9 correctly, those parts are available today. They just aren’t available in the shop.

If you need such a part, you’d have to contact Purism and they’re (hopefully) going to help you.
And if enough people turn out to be buying that part, Purism would eventually slap a SKU on it and put it in the shop.


Sure, they may exist… or not (if there aren’t spares for L5 - there is no info, no statement, no advertisement). I’m doubtful about the availability and price at the moment. This situation is not what it should be. It’s not enough to say L5 (or the laptops) can be repaired or that they aren’t glued together. Without available parts that are actually sold they are just as unrepairable as iPhones (were, since iPhones at least have parts available now).

I can’t summarize it better than this.


Then you should put this kind of information on the product and/or store page, preferably with a list of available components and rough price estimates. Otherwise there certainly will be customers who will throw away fixable hardware, because they have no idea that there are indeed spare parts available.


I easily bought a second battery for my Librem 5 off of Ebay. Also that is where I got my Librem 5 last year. But it was a European version of the device so I ordered a US modem from Purism themselves, took about 2 weeks to get it and I have a working LIbrem 5 in the US. Yeah, it has its issues with MMS and atrocious battery life, but it works, just not quite yet ready as my daily driver yet. Its close, for now I am daily driving a Brax2, until my Librem 5 is ready for prime time. I mean its not as modular as say the Fairphone, but its not that far off.


It’d sure be handy if you could clone a SIM. You’d have to remember to turn your old daily driver off before firing up the Librem5 (or vice versa–though the Kill Switch would be a good option I think, for making the L5 disappear before turning on the other phone), but that’s better than having to shut both phones off, move the sim (which involves flipping it over in my case, hard to do without putting grubby paws on the contacts), then reboot the phone.

Flip the phone instead? :slight_smile:

Just for the record: my L14 screen broke, I contacted the support and after some struggles they finally sent the replacement screen which I installed myself without any problems. You don’t even need a soldering iron, everything’s nuts/bolts.


Security v. convenience trade-off. Yes, it would be handy but it would break the security model of a SIM.

So: Yeah-nah.

Maybe it will be possible, hypothetically, when eSIMs are used - but presumably only with the cooperation of your mobile provider, hence coming with significant caveats i.e. handing over more control over your own device to your mobile provider.

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Thanks, that’s reassuring to know!

The phone must be placed on its face, or the sim chips simply fall out of the carrier.

They are contact-up.

My other phone, the phone has to be placed on its back, otherwise same thing. But then the chips are contact-down.

So I have to flip the sim chip to move it from one phone to the other.

True. It was a suggestion made in jest, as I’m constantly having to move the sim back and forth between phones since my L5 simply will not place calls and I’ve been working the issue with tech support. Every couple of days they have me try something else.

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That is exactly what I did when the phone was sent to me to Germany. It took Purism perhaps 2 weeks to figure out how to do this – it appears shipping companies are picky even in such a case when spare batteries are shipped along with the phone. Presumably Purism now has the procedure down for future shipments…