Where’s my refund?

Round about a month ago I ordered the Librem 14 for round about $3k, like 200 of which were for the shipping. I went back and forward with the support via email since nothing was shipped after over a month now. After they excused themselves a dozen times I wrote a refund request which went down ignored. I literally tested it out by mailing in regard of another topic from a burner mail and they responded. They specifically ghost the mails about the refund request. I am currently considering to take legal steps but am unsure if this is just a misunderstanding or straight up scam.

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