Worst Service Refund not processed since July 2021

Hardware Librem 14
42

I think the point that is being attempted to make is not that you should resolve the issue yourself, but rather that you are equipped with knowledge of the issue and knowledge of whom within the company (or at leach which department/group) should be made aware of the issue and in theory could bring the issue to the appropriate people and encourage them to engage in the community.

Realistically, I don’t see any way that the relevant people within purism aren’t aware and in turn it seems more plausible that they are not interested in engaging and improving this particular issue at this time, which would leave you in a position of either not tell the people on the forum you’re passing the information along because nothing of value would come of it or saying openly that you’ve passed the information along and you can’t force the other department to get involved which could be seen as dissenting within the company. I’m not saying any of this is, just what seems plausible based on what Purism chooses not to say and when not to engage.

I do think it is a fair criticism to point out that instead of saying you’d look into it or you’d pass the information along, you’ve instead effectively said that you don’t care enough to look into what’s going on in that other department of the company you work for.

Not that you’re obligated to engage in this way, just that there’s validity to the observation.

43

Good point. I can say that sales support is not my area, and, regardless of what I might actually do or whether I care, you will neither see evidence of me solving things myself, nor doing anything internally. My responsibility to the community is to care about L5 software, and for a good reason. I try not to make a false impression here.

2 Likes
44

Yep. The OP makes clear his agenda in the very first post.

The fact remains that we can speculate all we like about what happened with the OP’s order and how to progress it - but we aren’t the OP and we aren’t Purism, so we just don’t have the info. Nothing will ever be achieved towards the goal of resolving that in this forum … hence that leaves only the agenda.

I’ve said it before but I’ll say it again: I would close this topic as pointless (and a duplicate too!). Neither agreement nor progress will ever be achieved.

1 Like
45