Dear Purism @admins,
After I’ve been waiting (longer than expected) for my Librem 13 Version 4 shipment, I felt very disappointed after it finally receiving it today.
I opened this magnificent piece of art product, finished setting up my account on it, then checked the bottom of the device where I noticed it stating “Librem 13 Version 3” and not Version 4 which was what I originally ordered.
I made sure to pay for an extended warranty (since I wanted my investment in the latest Librem 13 version/model to last.)
What can be done about this?
I would love to wait and receive another shipment with the correct version yet I needed this device to finish numerous time sensitive work for my university and I cannot delay that or wait for another shipment any longer. I was already frustrated enough prior to receiving my order for having to deal with firstname.lastname@example.org regarding the wrong shipping status in My Account (which still persists) as well as being confused by incorrect shipment tracking emails.
TL;DR: I’d rather to get a refund/compensation for the difference in cost and keep this version if that was possible.
I admit that as much as this inconvenience is tempting me to return this Librem 13 and cancel my Librem 5 pre-order, my respect for Purism’s philosophy and their noble mission doesn’t allow me to do so. Thus, after my problem gets resolved, I’ll prepare another post with some feedback & suggestions which I believe to be crucial for Purism’s long-term success.
I apologize if this post seemed like another rant about receiving the wrong order. I assure you that I’m merely posting about this issue for the benefit of the Purism community as a whole in addition to having my personal issue resolved of course.