Gawdammit! I send one group email and you get this shit on the next email that has only ONE (count-em ONE) recipient. Bottom line is I can’t send ONE email.
Librem ONE is basically UNRELIABLE!
Sending of the message failed.
An error occurred while sending mail. The mail server responded: : End-of-data rejected: limit of 20 recipients per hour for sender <email address removed by moderator> exceeded. Please check the message and try again.
There is room for argument as to whether this is a reasonable or an unreasonable limit. It may depend on whether this is a paid-for or free plan.
Maybe investigate whether there is some means of getting a higher limit. You may have to contact Purism Support.
Or wait 1 hour. 
No this is effing stupid.
Can you imagine running a business on this model? That means any business running their email on librem one cannot send more than 480 invoices per day! Cut it down by half two 240 if they send invoices AND receipts. Divide by three and cut it down to 160 if they also send purchase orders.
If you ran an airline you could not even fill up one airplaine with passengers on that model! (Not that any airline is stupid enough to utilize a 3rd party email service.)
This is unbelievably stupid. Whoever came up with that policy should not only be fired for incompentence but ALSO for stupidity!
According to the documentation, outgoing mail is limited to 100 messages a day, 5 per minute, and with a maximum of 50 recipients per message.
|Outgoing emails per minute |5|
|Outgoing emails per day |100|
|Recipients per email |50|
So even by Purisms own anemic usage policies, you should’ve been under, unless there is a hidden “per hour” signifier not listed.
Regardless, the fact that these are the limits on a service that charges either $8 a month or $15 a month is absurd. You could get a similar offering from Proton for not much more and that would also be more than just a rebadged NextCloud instance.
I fully agree with you that the usage limits (which are an appalling 50 messages a day) are absolutely ludicrous, but for something like invoices and receipts of that volume, you wouldn’t want to use any consumer or even prosumer mail service. That’s the realm of transactional email services (mailgun, sendgrid, postmark) most email hosts do have limits on outgoing messages each day. Most are much higher than 50, however.
The company I work for (only a division) sends out 2000 emailed invoices every morning, before noon. [Obviously they have their own domain and email server(s).]
I can’t imagine even a small business using librem one and PAYING for this kind of incompentence.
Right. I fully agree with you. I’m just stating that even Gmail and Outlook limit messages sent per day on their corporate accounts. There are differences for forwards versus sends, but anyone doing transactional email in the hundreds or thousands per day should be using a service like Sendgrid or Mailgun or hosting their own similar service on Amazon’s SES or I guess maintaining their own mail server (which no thanks for me personally, I’ll pay pennies to AWS versus taking on that hell myself, especially when it comes to getting an IP address that isn’t auto-blocked b/c it’s used for spam, which eliminates every major VPS company), rather than any user-facing service.
A 20 an hour/50 a day limit is absurd by any metric, but especially when the monthly price is so high. But even a paid Google Workspace account won’t let you send 2,000+ messages a day. Same for Exchange Online.
But a limit of 20 an hour/50 a day is pretty nuts. At that point, you can run against the limit simply trying to invite friends to a party or responding to a group thread a handful of times.
Yes, one group thread started it. Which had more than 20 recipients. I tried again and sent the email in a gmail account because the initial one was rejected.
Which tells me you can receive an email with more than 20 recipients. But don’t you dare press [Reply All].
This also tells me this is NEW, because I’ve replied to bigger group threads before and they succeeded.
Similar here but the company would choose a service that meets its needs in that case. I urge you to contact Purism Support and get an understanding of what limits apply and whether those limits can be increased. Unless you ask, you won’t know.
I would suggest that the Librem One service is more pitched at personal use than commercial use.
Anti-spam is a consideration. If Purism lets some spammer get an account and causes Purism’s outbound mail servers to be blacklisted then you and everyone else using the service will have a limit of 0 per hour.
Sure, and multiply by 3 by having 3 accounts. 
Once again though, if I were running a business and I needed to send 1000 invoices a day, I would not be using a service that restricts me to 20 per hour / 480 per day. (It would be too painful trying to adjust the outbound sending process to monitor and stay within that limit.)
Large commercial mail sender operations (like sendgrid), as well as attempting to stop spam in the first place, have a barrage of IP addresses, and rest / retire IP addresses as needed - as well as taking other measures.
Since this is an email account I PAY FOR blocking a REPLY to a group email with more than 20 recipients is too STUPID to imagine.
I am just going to have to delete my account the day after this nonsense tomorrow. Which will be after I warn my family accounts AND after my wife’s flight back home. (The airline is sending her notifications.)
Agreed. My 2cents:
I understand how/why free e-mail accounts would have rate limits. I think 20 e-mail recipients/hour or 100-recipients/day are unreasonable. In fact, hourly limits seem outrageous.
The only limits I have ever hit have been “size limits” (e.g. message < 30 MB). So I looked at common plans:
a. gmail free accounts are not “hourly limited”, but are limited to 500 e-mails (recipients?) per 24 hours. [Aside: The 500 is if you use the browser. If you are using their SMTP connection, it’s 100.]. Paid google accounts are limited to 2000/day.
b. proton free accounts are limited to 50/hour and 150/day. That seems crazy. They don’t specify the limits for paid proton accounts, but says that it depends on your account’s “reputation”.
c. Office365 is limited to 10,000/day and 30/min.
d. Yahoo! mail is limited to 500/day and 100/hour.
I think that is why my job’s tool that generates invoices, purchase orders, sales orders, docs, and spreadsheet emails had to change the script code to point to an SMTP server instead of an Exchange server.
A couple years back, someone used a paid Purism account to send spam email. I’ll see if I can find a thread on that.
People who have been here awhile might remember GMail etc started blocking emails coming in from Librem One. Purism agreed to put into place controls to get off the “naughty list”. The limits, I believe, were part of that.
EDIT: Found the thread -
Thanks. Instead of cancelling, I wonder if I can just revert to a free account instead of paying for this annoyance.
What would that accomplish for you?
Lower my yearly expenses to start!
Just note I don’t think Librem Mail, or the VPN, is included with the free account. Just Mastodon and Chat (Matrix).
Thankfully this forum is not tied to the email address, but rather a username. So I won’t miss ya. And there is still the L5+Awesim account.
Actually I won’t cancel, but I’ll just cancel the credit card it is tied to. They’ll ask for a new card when it doesn’t work and I can say “meh”. I got another card from the same institution with a bigger cash-reward. I wonder what other accounts I have subscribed to will come out from under that rock? They will all come back and ask for a new card when it doesn’t work. Probably a good practice to change cards pariodically.
Just remember though … it is not really free. You are paying for it with your privacy. For a public mailing list run by e.g. tracy that probably doesn’t matter so much.
Then there is the question of respect for the recipients on the mailing list whose privacy is also compromised if they ever contribute.