Calls, Texts, and 4g are not working on Librem 5 (Tracfone, Verizon)

Hardware Librem 5
1

Hey all,
Just received my Librem 5 and I’m trying to get calling working on it. I pulled the sim card out of my old phone and inserted it in the Librem 5, but calls, texts, and 4g are not working. I use Verizon via Tracfone in the US.

In the upper left-hand corner, I have 2 bars of signal strength and the 4G icon to the right. I do not have any killswitches activated.

Under Settings > Mobile, I have

  • Mobile Data slider: activated
  • Data Roaming slider: deactivated
  • Network Mode: 3G, 4G (Preferred)
  • Network: Home (the slider is set Automatic, and no others appear when I turn off Automatic)

Under Settings > Mobile > Access Point Names, I selected Verizon. I have 4 choices:

  • Verizon (no subtitle)
  • 4G LTE Contract (subtitle vzwims)
  • 4G LTE Contract (subtitle vzwinternet)
  • 4G LTE Contract (subtitle vzwapp).

Choosing anything other than the first causes an orange exclamation mark to go over the signal strength icon in the top left, so I left it on the first one.

I have SIM Lock disabled. Under Modem Details, “Own Number” shows my own phone number so I imagine there’s at least a connection being made.

To be clear, what happens is when I initiate a call, it stays on the calling screen for about 20 seconds before ending the call with no dial tone or anything. When I attempt to send a text, after a couple of seconds a red X appears below the message. When I turn off my WiFi and attempt to load a web page, it just stays loading forever.

I have no idea how to diagnose this or anything, was wondering if anyone one this forum would be able to help? Thanks

2

The modem is not compatible with Verizon.


1 Like
3

Connection to what? I would imagine that this information could come out of the SIM, so it might not indicate that any communication with the mobile network is occurring.

4

When trying to use my Maxis connection in Malaysia I get “GDBus.Error.org …” and no connection at all. * Signal strength = 3 bars.

  • Settings are:
  • 2G, 3G, 4G(preferred)
  • Mobile Data = on
  • Data Roaming = off
  • Access Points = GPRS, APN = net, Username = maxis, password = net (all defaults)

Note Changing Access Point to “Broadband” gives a 4G sign and a red exclamation.

After about an hour the red exclamation disappears. Calling gave no call sound and no connection.

Anny body in Malaysia with L5 experience?