I understand what everyone is saying but I dissagree with decisions that Purism has made handling backorders from a business stand point.
This is why:
Both phones Purism sells (Librem 5 & Librem 5 USA) Are the exact same phone, same hardware, same specs, same everything in everyway. The only difference is one is made in USA the other is made NOT in the USA.
The (Librem 5 USA) is about one thousand dollars more than the (Librem 5) Remember BOTH PHONES ARE IDENTICAL IN EVERYWAY!
I purchased a (Librem 5)(Not USA made) over a year ago. I still have not recieved a phone.
I can purchase a (Librem 5 USA ) phone right this second and get it in six weeks.
If I decide to pay for a (USA VERSION LIBREM 5) right now I will recieve it before the phone I ordered over a year ago. Please try to explain to me how this is a fair business deal to me Mr. Customer? Remember BOTH OF THESE PHONES ARE EXACTLY THE SAME. THE DIFFERENCE IS ONE IS MADE IN USA THE OTHER IS NOT MADE IN THE USA.
Purism has pushed out delivery dates for the (Librem 5 NONE USA MADE) phones a number of times.
In regards to the CPU shortages… Namely the IMX8 Processors. I use these exact same single board computers for products my company builds. I purchase these 5000 sometimes 10000 at a time. These also can be purchased in singles or anywhere in between. I have had no issues purchasing or out of stock problems. There are several versions of this single board computer/CPU. Purism may use one of these different versions. All versions are available in high number with exception of two which are available in limited numbers. Either way I would be happy to help source any needed parts using my business contacts. Feel free to contact me. Link is below for CPUs and versions from Toradex.
I do understand business and understand Purisms decisions. New startup companies are extremely difficult to get off the ground. Its a 24/7 mental and physical grind every second. If I may make some suggestions for options?
Communicate weekly with real info from the CEO. If its the same info then its the same info. Be honest, admit mistakes and provide solutions. Sometimes you just got to eat your mistakes and lose a crap load of money to make things right. However, if you are straight up honest and communicating regularly with your customers they will stick by you.
I know the purpose of a USA made version and offshore made version of the phone has two purposes. One provides a secure chain of custody of all individual parts and is made in USA so labor etc…is higher. That makes sense. The other version of the phone is built offshore using same parts with not as high degree of chain of custody. So its cheaper to make. I realize sourcing parts, building a new phone design within standard compliances are difficult.
Covid19 has destroyed countless numbers of businesses due to governments shutting everything down. Business ONLY WORKS FROM CASH FLOW. Key word is FLOW. Profits for any electronical devices are very small so biz makes up for it in selling high volumes of products. If this flow of money is interupted then business stops. Especially after being shut down for over a year. Any cash or profits any businesses may have during this time is most likely gone.
Options for backorder of phones.
a. Ship all backorders of the Librem 5 phone the LIBREM 5 USA VERSION and eat the loss. Time is money, deliver product and move forward.
b. Give your customers the option to upgrade and pay more for the Librem USA Version. But give them a big discount. Dont be afraid to ask for more money. Dont be afraid to tell the truth, facts, or mistakes. The more open the communications the more your customers will ride and die with you. Over communicate and under promise. If I was given the option to pay a bit more and get my phone sooner I would do it right now.
c. Go to bank and or investors and get more money. Keep the cash flow moving. Frankly im impressed Purism made it through the forced Covid debacle. Regardless if you need the money or not. Now is the time to establish or increase a businesses line of credit.
d. Get on the phone everyday with whomever the bottle neck or stoppage is. Bother them everyday. Do it politely. But do it everyday. Get creative, get to know them, establish relationships, be friends, but bother them everyday politely. Motivate them to be on your side and want to go out of thier way yo help you.
e. Get with your business team the people you trust and get and find creative ways to solve issues. Tell them to continue to ponder and provide ideas no matter how crazy they seem.
f. Dont be afraid of asking for money and why you need it. Whats the worse that can be said? No? Purism truly is the first and only company positioned to create a secure private linux product. Any bank or investor would be crazy not to realize and see this.
If I can be of help please feel free to contact me.
Best regards to everyone.