Does Purism Respond to RMAs?

[FranklyFlawless]

@Sharon

I can only conclude, by support’s silence that they no longer have the time, staff, or know-how to fix the phone.

@JCS

there is a significant (1-2 week) support ticket backlog that Purism is actively addressing while onboarding new support staff, composing new documentation to answer FAQs, and dedicating existing staff to manage during this transition. No one is being ignored - we’re just trying to catch up.

Feel free to continue sharing your opinion, although I will mention it may be unnecessary to declare/preface them within your posts.