Iâve received this email just some moments ago.
A very disapointing mail. No âFirmâ delivery date (as promised in the mail from September).
Included is a link to the main site pointing to the delivery schedule for all products, thatâs about it.
Are you surprised? 
took them only three days over self-declared limit for an update this time. 
This is somehow really frustrating. Not because it takes so long (at least for me thatâs not so important). But is it really that hard to keep within an anouncement timeframe? Giving status what parts are that hard to source? How many they are getting? Im thinking of PINE64 and their really transparent communication.
Seems to me that their best plan would be to start working on fir and see if they can get on some components that are not in short supply.
Evergreen is not even a finished product yet, when Firâs development will be finished, this crisis will be far behind us.
Update:
This morning I received an email from support.
Itâs a response to my question about not receiving the promised second mail in September.
Here it is:
Thank you support for replying to my mail. Itâs not entirely what I expected, but itâs defenitly more info then the info available from the general page.
That makes much more sense. At least now we know that none of 2019âs orders is going to fit this year (2021).
Ugh. Mine is December 2019. This hurts to hear.
It is what it is, I suppose.
This is interesting, My order is from 23rd Oct, 2017 for Librem 5 Evergreen and I received the more generic email like others. I do not have any such email. So, not sure what is going on ⌠
I received the Purism email requesting confirmation of my address. 
I had placed the order on 9 October 2017
@buzzLightyear, he specifically contacted support for clarification, so now you and me donât have to 
Iâm also in October, which should mean we get ours in the coming weeks.
Boy, am I getting Christmas excited or what? 
Strange. I looked everywhere and I couldnât find terminal. It may be fine device for you but for the average user it would be unusable. I consider my self a power user but Iâm no sys admin or developer. Seriously the L5 had better user experience out of the box than this BQ tablet. I didnât know Canonical cancelled the project. So itâs practically dead now. Time to move onâŚ
Can you let us know when shipping starts (ie when you receive your tracking number?) that is the interesting bit that we track here :-).
SteveC, hope you will get your phone soon!
See it positive, the 6 to 8 weeks and your post is now 4 weeks old. Hope you got it in 2 or 4 weeks, this year.
However here in Europe i see more and more Industryâs stuck again. Due to supply or another Covid-Working-Lockdown. Or because of resource issues⌠caused by a climate catastrophic a war a covid embargo or a political disaster (Brexit). Its frustrating.
Good Luck!
No, I donât expect to get my phone in any kind of timely manner.
I was a Dogwood batch. I was assured I could switch to evergreen and be one of the first to get it. So I switched. I was then told I could switch to Librem 5 USA, and I would keep my place in line. I had to hold off because I was out of money, but I was assured that wold make no difference.
In other words, I should have got my Librem 5 USA as soon as I switched, since they were already filling orders from Evergreen switchers. Or rather, I should have got the very next one.
Evergreen people are getting their USA phones now.
When I ask whatâs going on I get the standard explanation of supply chain issues. Which isnât responsive to my pointâwhy people who shouldnât be ahead of me in line, clearly are.
So, I canât expect them to keep ANY promises, now can I?
Were those promises, or estimates of how the transition would go for you based on the information they had at the time.
Sounds like something is wrong on the side of Purism. I would contact them.