Ordered: 2017-10-14
Asked for refund: 2021-10-18
Refunded: -
Money received: -
EU customer (Germany)
Promised refunding in âlate Septemberâ
@chrizz, in the meantime this (as explained within related post) might help you to get your money back earlier (just make a new thread here within this Forum, explaining what you want to sell, if decided to follow what Iâm proposing that you might do here):
Ordered: 2018-09-08
Asked for refund: 2020-04-16, 2022-09-06 (after receiving the shipping email)
Refunded: -
Money received: -
EU customer
Received this status update from them 
At this moment the refund processes are slower. As such your refund is
scheduled to be processed in Q1 2023.
1 Like
They said they would ship all back ordered phones by the new year. So Iâm thinking you should get a refund before then.
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They also said refunds would be issued when they reached your spot in the queue, and thatâs without digging into the many other missed self set dates. I would set expectations for q2 2023 at the earliest using past experience to inform future expectations, especially when accounting for the already pushed return time frame from on your spot in the queue to the quarter after your spot in the queue.
1 Like
I have created forum account for writing in this topic.
So my order has status on website:
Order Number: # Purism_2866761368
Order Date: December 24, 2018
Order Status: Pending refund
Of course I have received answer that I will get refund when there will be my place in queue.
Last time when I asked for refund (04 October 2022) I received answer:
Hello,
Yes we should reach your place in the shipping queue before the end of this year.
Kind regards,
1 Like
Update: Still did not receive any refund
I ordered in April of 2018. I ended up in the Evergreen batch. I first requested a refund in Sept 2021, almost 3½ years later. I was told I could have a refund when my phone was ready to ship.
In May 2022, I was finally informed that my device was ready to ship. I requested a refund. I was told that my refund ticket would take âseveral weeks to processâ. In June I asked what the status was, and they informed me that my refund was âscheduled to be processed in Q4 2022â. At the end of December 2022 I emailed again and was informed that my case âis still in the refund processing queue. There is no precise ETA at the momentâ.
Still order status âawait shipmentâ. Several mails to them answered by alternating âcannot helpâ and âsee what we can doâ.
Candid Camera?
Order Date 2017-10-7
Refunded Requests: 2020-10-27
Order Status: Pending refund
EU customer (Germany)
In 2020-10-27:
âWe can refund your order, but not immediately. It will take some monthsâ
After asking about it in 2022-7-6:
'The refund was not yet processed. It should be processed in late Q4 2022."
Refunded: -
Money received: -
2 Likes
I got a full refund today.
The full timeline for whoever is keeping track of these things:
April 2018 ordered
Sept 2021 requested refund
May 2022 got âdevice ready to shipâ email. Asked again for refund
December? 2022 filed a complaint with AG
April 5 2023 received a refund
omitted: dates of various conversations with Purism support
5 Likes
June 3, 2019 - Ordered Phone
March 01, 2023 - Scheduled for shipping at March 08, 2023. Asked For a refund
Still no refund or timeframe when I get it. Support ignoring the requests to give time frame for more then a month
2 Likes
Looks, so, generally agree. I allowed them to use my money to fund the project with preorder(hello inflation, by the way) , they promised refund when the shipping order comes, and now they ignore y and does not even give y time line. Would never deal with them, initially was thinking about my next laptop with themâŚ
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Follow up, wrote me that it will take several weeks to process. I will update everybody. Let me keep it clear: I am disappoint not in how long it takes, but that they keep me in dark and luck of information.
2 Likes
here is my request for my âRefundâ
Order Date: September 23, 2019
On Tuesday, April 18th, 2023 Purism Support
Hello,
I have created a ticket for your order to be cancelled and refunded.
When it is being processed my colleagues from our financial department
will contact you to confirm the billing details. (which NEVER happened)
I sent another request May 9, 2023 asking if there was any progress and again I never got any response
same and almost same time frame
now that shipping is par when will the refunds start rolling in!
Somebody on reddit did get a response from Purism. Apparently the refunds arenât going to be rolling in.
[reddit user on /r/purism subreddit] ⌠so when I saw their announcement recently that they had shipped all pre-orders, I asked for the refund again. Their reply:
[Allegedly from Purism] Sadly, we do not process any refunds at the moment (not just pre-orders), but we do offer two other options which may be ok with you One is to get the phone which you have pre-ordered (we could ship it within several business days). Another is to receive a store credit +20% gratitude on top of the amount paid. As I do not have any timeline for the refund all the information I currently have indicates it will not be pr0ocessed any time soon.
As I see it, this is a (continuing and outrageous) violation of their sales agreement/contract.
2 Likes
sudo mv refundârequest /dev/null
sudo mv customer-order /dev/null
echo who wants to invest in Purism?
echo we are a social purpose company
The script that runs when you request a refund from PurismâŚ
4 Likes
January 2019 ordered
November 2022 requested refund
Several inquiries for status ignored. One was answered with âno newsâ.
So far - nothing else.
2 Likes