Based on the same concept as Estimate your Librem 5 shipping topic, we are trying here to track the progress of refunds made for Librem 5 orders (only regular and not USA variant).
NNNdays - how long it took til refunded
AG - the customer filed a complained to a State Attorney General
FTC - the customer filed a complained to Federal Trade Commision
DmL - the customer sent Purism a Demand Letter
last - last time the refund was requested. Not very useful as we are looking for the first time it happened.
*Sorted by Requested date:
|Order Date||*Rf. Requested||Refunded||Note|
|2018-12-18||2020-01-31||2020-02-10||10 days, before policy change|
|2018-12-26||2021-01-01?||2021-08-25||~236 days, AG, L5 + monitor|
|2019-01-09||2021-09-28||2022-01-30||124 days, AG, DmL|