Estimate your Librem 5 shipping

Order date: 2019-06-09
Verification email: 2023-02-21
Email response: 2023-02-21
Shipment: 2023-02-24
Received: 2023-03-01
Destination: Germany

Edit: Added receive-date! 1 day before expected arrival via DHL Express.

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Still can’t believe it! :joy: Update when received in a separate post, right?

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If you ask me … make the first post when you actually receive the device.

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I think you don’t need to update anything because jonsger uses only dates of ordering and shipment (not the date when the phone arrived). Thanks for sharing those!

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7 posts were split to a new topic: Refund thread (split off)

Order Date: March 27, 2019
Verification Email: Feb 13, 2023
Responded: Feb 13, 2023
Shipped: Feb 23, 2023
Received: Feb. 28, 2023
2 Phones :grin:

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Order Date: February 8, 2019
Verification Email: February 14, 2023
Invoice/Shipment: February 16, 2023
Librem 5 Received: February 21, 2023
Destination Country: USA

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Still awaiting the verification email. Ordered in August 2019, still excited for it.

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Well, I have been waiting for this day for a long time, having been keeping an eye on this post since it started. I am pleased to finally report receiving my Librem 5!

Order Date: March 22, 2019
Verification Email: February 13, 2023
Invoice/Shipment: February 24, 2023
Librem 5 Received: March 3, 2023
Destination Country: USA

Getting ready to take it for a spin after charging! Thank you Purism and keep up the excellent work!

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Received: 3/3/2023

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Oooooh! Getting close to my order date.

Order Date: July 30, 2019
Verification Email: waiting
Invoice/Shipment: waiting
Librem 5 Received: waiting
Destination Country: Canada

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Order date:          April 20, 2019
Verification email:  February 15, 2023
Email response:      February 16, 2023
Invoice/shipment:    none
Librem 5 received:   none

no clue why it’s not shipped. :thinking:

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I’m in the same boat (though a couple days ahead of you on the email response Feb 13). I think Purism is shipping a lot of phones right now.

It might have something to do with the accessories we ordered with it? Just a guess.

Since Kyle’s latest “Where is my Librem 5?” post (linked below) said to contact support if you were in batch E3 and hadn’t received your phone yet, I went ahead and did that, though pretty late yesterday (no response yet). You’re technically in batch E4, so according to the post they are still working through your batch.

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I’m at the exact same spot as adamk (Feb 15 verification, Feb 16 response, no shipping email). I figured it had to do with the accessories I ordered.

It also seems that all the shipped reports’ order date here still predate my order date.

Blog update part 3.

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now, more than 3 week after address verification mail.
I have asked for an update when it will be shipped and later for the reason why it"s delayed.

latest answer from support:

Hello,

I am checking with my colleagues what was the hold up. And I am trying
to expedite this.

This usual information policy is fooling me!

BTW: within free-shipping i have ordered an extra battery!
Possibly, Prism offered something it couldn’t deliver.

Hi adamk,

i think its just about land-specific delivery rules about Batteries. Like, in Germany you could only send a Battery inside a Phone and one without will cause extra costs or insurance.

I think the offer of purism with that battery was a well-meant but end sometimes with extra personal issues.

Hope it will solved sooner, not later. And the Support give you some hints.

Regards,

Christal

Backing date: 2018-08-05 (Aug 5)
Address verification email: 2022-07-05
Purism Will Ship When Ready email: 2022-07-05

I ordered AweSim so there was a delay is shipping since Purism was forced to set up service through another phone service provider, but changed my mind and cancelled AweSIM, so:
Shipping eMail: March 8, 2023 by FedEx Ground to Newport Beach, California
Received: March 10, 2023, :smiley:

Very nice product; all components, accessories, and ordered spare battery received.
Currently charging battery, waiting for red charging indicator to turn green before play time begins! :joy:

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Red indicator will just go out, not turn green, but happy play time. :wink:

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