Estimate your Librem 5 shipping

OMG, I’m July 31st '19: so close I can practically taste the icing off the top!
Encore un effort, Purism: let’s go with that shipping email!


They haven’t told you what issue exactly they’re having with the enclosed invoice.
Customs officials are people, too. Sometimes they make mistakes but whenever I had an issue, they were happy to help.
Once, they even accepted a printout of a year-old SMS thread I handed them as proof of purchase!
I’m sure you’ll be absolutely fine. There’s no reason to be afraid.


Anybody else received L5 with accessories(includes battery)?

Order date: 2019-05-04
Verification email: 2023-02-15
Email response: 2023-02-17
Shipment: -
Received: -

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@narezina Actually, it was “only” an upgrade to Visa Gold that came with a new account number. The issuing institute remained the same. Should be possible to receive past reports, of course for a fee. Will do that if the evidence presented is not sufficient for customs. i can download reports for the past 3 months what i probably should do!

@Lliure true. should be just a matter of time when i can hold the L5 in my hands. Current case status is: “in progress”. fingers crossed.


Very great day yesterday. Finally received my L5 :star_struck:
Order date: 2019-07-10
Verification email: 2023-03-09
Email response: 2023-03-09
Shipment: 2023-03-15
Received: 2023-03-20
Location: Denmark

Pretty impressed already and there is still so much to try out. :grinning:
This is going to be great


Order date: May 5, 2019
Verification email: Feb 15, 2023
Invoice/shipment: Mar 17, 2023
Librem 5 received: Mar 21, 2023
Destination country: USA

I got the AWESim Simple Plus. Can verify calls and text work great. Should have fun getting it set up now!


It also sorts better.

Order date:          April 20, 2019
Verification email:  February 15, 2023
Email response:      February 16, 2023
Invoice/shipment:    March 14, 2023 (delayed due to extra battery)
Librem 5 received:   March 23, 2023 (delayed at customs due to partial incorrect shipping address)
Location:            Germany

I’m in the process of setting it up and integrating it into my system. Nextcloud, NFS, VPN; Access my music, TV, contacts, calendars, etc. on the go.
Yeah, finally!


Order date: 2019-07-25
Verification email: 2023-03-23

Finally :slight_smile:


Order date: August 2, 2019
Verfication Email: N/A
Shipping: N/A
Arrival: N/A

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Order date: July 30, 2019
Verfication Email: N/A
Shipping: N/A
Arrival: N/A

Well since were comparing notes:

Order date: May 13, 2019
Verfication Email: February 22, 2023
Shipping: March 10, 2023
Arrival: March 17, 2023 (cross country BTW, FedEx Ground)
Destination country: USA

Got the AweSIM SIMple, also does phone calls and text.


Librem 5 has currently got a hopeful lead time for delivery (about a year). Meanwhile some Librems start resurfacing on ebay and the like, certainly a faster way to get hold of this device!

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At Tracy’s suggestion:

Order date: January 2019
Verification Email: November 15, 2022
Refund Requested: November 16, 2022
Followup Inquiries on Status of Refund: December 19, 2022; February 3, 2023
L5 ready to ship from Purism listed for sale on the forum: Monday March 27, 2023

(Note: not showing the day of the order as a precaution.)

Thanks to Tracy for linking to my “L5 for sale” post above.


Received my Librem 5

Order Date: March 30, 2019
Verification Email: Feb 13, 2023
Responded: Feb 13, 2023
Shipped: March 21, 2023
Received: March 28, 2023

Thanks again to Purism! Setting it up now.


Order date: May 23, 2019
Verification email: Feb 21, 2023
Accessories (extra battery, openpgp smart card): Feb 21, 2023
Responded: Feb 21, 2023
Shipped: March 23, 2023 (DHL Express)
Received: March 28, 2023
Destination country: Spain

Customs / Taxes: 197 E (0.73 (import duty) + 136.15 (VAT) + 60.13 (DHL handling fee; 10.44 VAT included))


I thought of this post as the “go to” post for delivery stats. Too bad this forum doesn’t have a DB like (or like the old yahoogroups.).

This could be the “Neverending Story”. Before we get swallowed up by “The Nothing”. (And will Atreya solve our disbelief in shipping? Will our L5’s get shipped into the void?"

Hopefully, in the not too distant future, shipping parity will be reached and this topic can be closed.


Order date: 2019-05-04
Verification email: 2023-02-15
Email response: 2023-02-17
Shipment: 2023-03-24
Received: 2023-03-30